Ordering & payment
Why don't you take payment at checkout?
Every order is reviewed by a florist before anything is charged. Within business hours we confirm the details by phone or email and send a secure payment link (all major cards, Apple Pay and Google Pay). Your order is scheduled as soon as payment is complete.
How quickly will you confirm my order?
Usually within 30–60 minutes during business hours (Monday – Friday, 8:00 AM – 7:00 PM MT). Orders placed overnight are confirmed first thing the next morning.
Can I order for a future date?
Yes — you can schedule delivery up to 120 days ahead. For Valentine's Day and Mother's Day we recommend ordering at least a week early.
Do you charge sales tax?
Sales tax is calculated based on the delivery address and shown on your secure payment link before you pay.
Delivery
Do you deliver same-day?
Yes, in most metropolitan areas. Place your order by 1:00 PM in the recipient's time zone, Monday through Saturday, and we'll do our best to deliver that day. We'll tell you right away if same-day isn't possible for a particular address.
Where do you deliver?
All 50 states and Washington, DC. Larger cities are served by our own studio or our vetted partner florists; for some rural addresses we may suggest next-day delivery.
How much is delivery?
Delivery is $15.99 per address and free on orders of $150 or more (before tax).
What if the recipient isn't home?
Our driver will call the recipient, then leave the flowers in a safe, shaded spot or with a neighbor or front desk where appropriate. If none of those is possible we'll contact you to reschedule at no additional cost.
Flowers & care
Will my bouquet look exactly like the photo?
It will have the same style, palette and value. Because we design with what's freshest that day, individual stems may vary slightly. If a key flower is unavailable we'll substitute something of equal or greater value and let you know.
What is your 7-day freshness promise?
Trim the stems, change the water every two days and keep flowers away from heat and fruit. If they don't last at least seven days, send us a photo within that week and we'll replace them or issue a credit.
Can I request specific flowers or colors?
Absolutely. Add a note for the florist when you order. For fully custom designs, contact us and we'll build something just for you.